Privacy and Cookies Policy
Effective date: 2 November, 2026
1. Who we are
Harvion Apparel (“Harvion”, “we”, “us”) operates harvionapparel.com.
The legal operator responsible for the personal data described in this policy is Harvion Company Limited.
Business contact address: 123 Hung Vuong Street, Nam Dong Ha Ward, Quang Tri, Viet Nam.
Privacy contact: harvion@harvionapparel.com.
This policy explains how we handle personal data from website visitors and people who contact us about garment production, quotations and related business inquiries.
2. Information we collect
When you submit an inquiry or contact us, we collect the information you provide. This may include your name, email address, telephone or WhatsApp number, company, job title, country or region, and details about your project such as product type, quantity, sizes, fabric, timing and other requirements. We also retain correspondence needed to handle the inquiry.
Fields marked as required are needed for the inquiry process shown on the form. Please provide only information relevant to your request. Do not send identification documents, payment card details, sensitive personal information or another person’s information unless there is a specific need and you are entitled to provide it.
Our website infrastructure and service providers may process technical information needed to deliver and protect the service, such as IP addresses, request times, pages requested, browser information and error or security logs. This technical processing is separate from the contact and project details that you choose to submit.
3. Why we use information
We use inquiry information to understand your requirements, communicate with you, prepare quotations, follow up on the same inquiry and, when a project proceeds, administer the related business relationship.
We also use relevant information to maintain the service, address abuse or technical problems and meet applicable legal obligations.
We do not sell your personal data. Submitting an inquiry does not subscribe you to a newsletter or unrelated promotional messages. If we introduce a separate marketing subscription, we will provide a separate choice.
4. Basis for processing
When you submit our website inquiry form, we ask for your consent to use your contact and project details to respond to and follow up on that inquiry. You can withdraw that consent by contacting us.
Withdrawal does not change the lawfulness of processing already carried out on the basis of consent.
Where applicable law permits processing without consent, we may rely on the relevant legal basis, including carrying out an agreement with you or complying with legal obligations. The basis depends on the particular purpose and circumstances.
Where consent is required for another purpose, we obtain it separately.
5. How information is handled and who receives it
Website inquiries are processed through Google Apps Script and routed to Harvion’s business email and inquiry records. Our email and record storage services support receiving, retaining and responding to your inquiry.
Within Harvion, access is limited to people authorised to handle the relevant business purpose. Hosting, script, email and storage providers may process information as part of operating their services. We limit the information made available to what is relevant for the service or purpose.
If your inquiry develops into a project that requires information to be provided to another business partner, we will explain the relevant sharing and obtain consent where required. We may also disclose information where required or authorised by applicable law.
6. Processing outside Viet Nam
Some of the service providers used for this website and its inquiry process operate internationally. Your information may therefore be processed or stored outside Viet Nam or your country of residence. Applicable protections and requirements depend on the service and the transfer involved.
You can contact us for information about the providers involved in handling your inquiry and the relevant arrangements.
7. How long we retain information
For inquiries that do not become orders, we keep the inquiry and related correspondence for up to 12 months after the last substantive communication about that inquiry, unless a shorter period applies following a valid request or a longer period is necessary and lawful for a specific reason. Routine automated messages do not by themselves restart this period.
When an inquiry results in an order, relevant records are retained for the relationship and for applicable contractual, tax, accounting or other legal requirements. The retention period depends on the type of record. We do not apply the inquiry retention period to all transaction records.
We normally remove spam, test submissions and unrelated messages within 30 days after identifying them. Limited information may be kept longer when necessary and lawful to investigate a particular abuse or security incident.
Technical logs and backup copies follow the retention and deletion processes of the relevant systems. Removal from active records may precede the expiry of backup copies. Where information must be retained, we limit its use to the purpose that justifies retention and avoid using it for unrelated communications.
8. Security
We take reasonable steps appropriate to our operations to protect personal data and limit access to authorised purposes. No website, email service or storage system can guarantee absolute security.
If you believe information sent to Harvion has been affected by a security issue, please contact harvion@harvionapparel.com promptly.
9. Your rights and choices
Depending on applicable law, you may request information about our processing, access to or a copy of your data, correction, deletion, restriction of processing, or withdrawal of consent.
You may also have a right to object to processing, raise a complaint or seek other remedies provided by law. Send your request to harvion@harvionapparel.com and describe the information or inquiry concerned. We may ask for information proportionate to the need to verify your identity and protect other people’s data. We do not require a particular email subject line.
We respond and handle requests within the time limits required by applicable law. Some requests may be subject to legal conditions or exceptions. Where we cannot fulfil a request in full, or a permitted extension is needed, we explain the relevant reason and next steps.
Withdrawal of consent or deletion may limit our ability to continue the inquiry when that information is needed to respond.
10. Cookies and similar technologies
Cookies or similar technologies may be used where necessary to provide requested functions or protect the website.
Authentication cookies for authorised website administrators may differ from the technologies used for ordinary visitors. External resources, such as fonts or images, can result in your browser contacting their provider and sharing technical request information even when no analytics cookie is used.
Services used to process an inquiry may also receive technical information when you submit the form. You can manage stored cookies and site data through your browser settings. Blocking technologies needed for a requested function may affect that function.
If we introduce optional technologies that require consent, we will update this policy and provide appropriate controls before those technologies are activated.
11. External services
Our website includes links to external services, which may include WhatsApp, Facebook and LinkedIn.
When you choose to use an external service, that service’s privacy practices also apply. This policy continues to describe how Harvion handles information it receives from you.
12. Changes and contact
We may update this policy to reflect changes to our website, services or legal obligations. The effective date at the top identifies the current version. Material changes that require a new choice or consent will be brought to your attention as required.
For privacy questions or requests, contact:
Harvion Apparel
123 Hung Vuong Street, Nam Dong Ha Ward, Quang Tri, Viet Nam.
